What is Your Return Policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. We do not accept returns or exchanges on used, open, sale items, or limited-edition items. Personalized orders are non-refundable once your order is placed.
Shipping charges will not be refunded (except in the event of a defective item). Customers are responsible for any return shipping costs.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
How do I Return and Item?
- Make sure that your order qualifies (e.g., Unused and unopened products may be returned within 30 days of receipt).
- Return your order and packing slip
Please send your order and its original packing slip to:
2002 South Congress Ave.
Austin Texas, 78704
- We will issue a credit or send out an exchange within 7-10 business days of receiving your return.
Do you Offer Exchanges?
We offer exchanges within 30 days of purchase for the same unused products. Please feel free to contact firstname.lastname@example.org to coordinate your product exchange.
Do you Offer Price Adjustments?
We do not offer price adjustments at this time.
What is the Return Policy for Custom Printed items?